Frequently Asked Questions.
Which plan is the best fit for me?
Each of our plans offers comprehensive online security and privacy. If you are looking for more than just VPN access, Plus plan got you covered. It comes with a VPN along with password manager, and file encryption tool. But Max plan takes the security game to the next level. It comes with everything that is included in the Plus plan, and the addition of a social media privacy tool. Whether you’re looking for basic or pro level security features, we’ve got a plan that fits your needs.
Can I use PureVPN on any device?
Yes. PureVPN is supported on a wide range of devices, including: Windows, Mac, Android, iOS, Linux, Chrome, Amazon Fire TV, Playstation, and more.
What devices do PurePrivacy, PureKeep, and PureEncrypt support?
We offer multiple solutions in plans for different devices, so you can enjoy online freedom with broader security, no matter which platform you use. PurePrivacy is available for iOS and Android devices, while PureKeep is supported on Windows and Mac. If you’re looking to encrypt your files, PureEncrypt is the perfect solution and is supported on both Windows and Mac devices.
What is the refund policy?
PureVPN offers a 31-day money-back guarantee to all its users. If you’re not satisfied with the service for any reason, which is hardly the case, you can request a refund within 31 days of your purchase. The refund policy applies to all subscription plans. To initiate a refund, you can simply contact the PureVPN support team via live chat or email and they’ll process your request in a timely manner.
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